Terms & Conditions
Please take a moment to familiarize yourself with our terms and conditions that apply for all slope users and activities.
By making a booking with SNO!zone you are deemed to accept and adhere to our Terms and Conditions. A full list of terms and conditions is available upon request.
Advanced booking is available at all times to avoid disappointment.
From 1st June, 2010 bookings made by credit card will incur a £2 charge per transaction, debit cards however will not incur this charge.
Telephone bookings are subject to a booking fee. Calls will be charged at National Rate; 10p per minute. SNO!zone reserves the right to refuse admission to a lesson if you are late. No refund or transfer allowed.
Junior rates apply to children under 16 years of age. Those 16 years and over are charged at adult rates. SNO!zone reserves the right to require proof of age.
Please be aware that super peak charges will apply during high season weekends from 12pm - 4pm which is an additional £2pp per ticket.
An adult must accompany children under 10 years on the slope if skiing or snowboarding recreationally.
All rates include the cost of equipment hire but not clothing or gloves.
WE RECOMMEND THAT YOU ARRIVE 30-45 MINUTES PRIOR TO YOUR SLOPE TIME IN ORDER TO GET CHANGED AND FITTED WITH EQUIPMENT BEFORE YOUR SESSION STARTS.
Cancellation of bookings must be provided with 48 hrs notice to allow refund or transfer and 10 days in writing for corporate, group or school bookings.
Any transfers made within a 48 hour notice period will be subject to availability and a charge of £5 will be made for the transfer fee.
Please also note that any refunds made between October – April during peak season, will incur a £5 administration charge.
A minimum standard applies to all recreational users. You must be able to control your speed, link your turns and use the button lift.
If these are not met you will be asked to leave the slopes with no refund.
In the absence of negligence or fraudulent misrepresentation, neither SNO!zone nor its employees or agents shall be responsible for the death, personal injury or illness of any visitor whilst on Xscape/SNO!zone premises.
Neither SNO!zone nor its employees or agents shall be responsible for any loss, theft or damage to valuables or any personal property that belongs to any visitor whilst on SNO!zone premises.
Slope activities are not recommended for persons who have heart, back or neck conditions, or customers who are pregnant. If you suffer from any health problems, illness or may be pregnant please consult your doctor for medical advice before booking.
SLOPE POLICIES
Please also read through the following slope policies which must be adhered to in the interests of the safety and enjoyment of all our customers!
All customers learn at different rates, which means some learners may need to repeat certain lessons in order to master the specific skills to progress to the next level.
Minimum standards for recreational slope use include: the ability to control your speed, link your turns and the button lift. If you cannot meet the minimum standard you will be removed from the slope with no refund. For more information, please see a member of staff at front desk who will be happy to answer any questions you may have.
SNO!zone reserves the right to ask you to leave the slope if you are deemed unable to meet the minimum recreational standard or if we feel you are intoxicated or under the influence of non-prescription drugs. In such cases no refund will be given.
If you have an existing medical condition which you think may affect your safety on the slope and/or your ability to meet the minimum recreational standard, please seek appropriate medical advice before visiting SNO!zone.
Code of conduct (No refunds may be given if not followed)
Minimum recreational standards apply to the following:
When using the slope please obey all signage.
Head protection is compulsory for any persons under the age of 16 or persons on beginner lessons.
Any slope user doing jumps or involved in any type of racing.
Any slope user that will be using moguls.
Any slope user that will be using ramps, rails, pipes or kickers.
Race training or Sledging.
Head protection is recommended for all other slope users and is available from the SNO!zone rental area at no extra cost. All head protection is to CE standard, regularly disinfected and linings are regularly replaced.
SNO!zone reserves the right to refuse admission to a lesson if you are late. No refund or transfer allowed.
Only SNO!zone employed instructors are permitted to teach on the slope.
SNO!zone may section off parts of the slope at any time for events.
Slope Patrol will be on duty at all times for your safety and convenience.
Gloves, full length trousers and long sleeved tops must be worn when using the slope.
Jumps and rails will not always be open, please phone in advance to avoid disappointment.
During busy periods, queuing for the button lift may occur. Please be aware that customers on lessons may be given priority use of the button lifts during these times.
SNO!zone reserves the right to change the slope policies from time to time. Please read and observe the policies displayed at SNO!zone before you go on the slope as they may have changed.
This web site is owned and operated by SNO!zone Ltd a company in the X-Leisure Group of companies. Company Registration number: 5138159. Registered office: Snozone Ltd, X-leisure,
Personal Data and Privacy
Credit card payments are made using an approved secure system and details will not be retained in the system once the order has been processed.
1. We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
2. You will only be contacted again by SNO!zone if you opt in to receive SNO!zone updates and information on special offers. Your personal data will not be given to any third parties for their marketing purposes
DISCLAIMER
Any information found on our website is intended for guidance purposes only.
The website, price and availability of information is subject at our discretion to change without notice to you. Any such changes will apply to subsequent orders by you. However we provide a service to you as well as links to other websites on an "as is" basis. We make no representations or warranties of any kind (except when we are dealing with you as a consumer as defined in Section 12 of the Unfair Contract Terms Act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free. You hereby expressly warrant that you are satisfied as to the suitability of the goods for your own specific purposes and that they are not sold to you on a trial basis.
